Delivery & Returns

Standard UK Delivery – (Postage is calculated by weight at the checkout)

• Royal Mail: Tracked 24 From £4.29
  Dispatched in up to 4-5 working days after your order is placed.
• Royal Mail: Tracked 48 From £3.45
  Dispatched in up to 4-5 working days after your order is placed.
   

Please Note:

Some Highlands and Islands orders may be subject to additional shipping charges. We will contact you if this is the case. 

All shipping information must be correct to ensure a safe delivery. Whereas we will do all we can to assist any changes, entering an incorrect shipping address may result in an order not arriving and you will not be eligible for a refund should the items go missing in transit. In the event your parcel is returned to us due to an incomplete/incorrect address, a new shipment fee will have to be processed to cover the costs incurred for shipping a second time; this is due to the service we offer having been completed and paid for once already. Should the items no longer be desired upon the goods being returned to us, a refund can be processed however the
the first shipment fee will be retained to cover the cost of shipping the order initially.

INTERNATIONAL ORDERS (IMPORT DUTIES & TAXES)

Northern Ireland (NI)

From 1 May 2025, new UK–EU customs rules (The Windsor Framework) mean that we need to include extra customs information when sending parcels from Great Britain to Northern Ireland.

Here’s what you need to know:

• Customs Declarations: Your parcel will be sent with detailed customs info (description, value, origin).
• Possible Charges: Occasionally, parcels may be subject to customs checks or import duties. If this happens, these charges are the responsibility of the customer.
• Delays: These changes may also cause occasional delays while your parcel is being processed at customs.

Boxed Boutique doesn’t currently have a business presence or customs representative based in Northern Ireland, therefore this may affect how your parcel is handled. We’re working on ways to make this smoother, and we’ll keep you updated as things develop.

USA 

Following the announcement of U.S. tariffs, a 10% import duty may now apply to orders shipped from the UK to the United States. This change is part of new trade measures introduced by President Donald Trump.

We want to be transparent with our U.S. customers—this may affect the total cost of your order upon delivery. We’re actively monitoring the situation and will do our best to minimise any impact.

Example: If you pay $80 inc shipping on our website for an order, you may be required to pay $8 (10%) to your local courier or customs office to release the order state side.

CPTPP Countries 

Canada, Japan, Australia, New Zealand, Singapore, Peru, Chile, Brunei, Malaysia, Mexico and Vietnam

As part of the UK’s membership in the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), many of our products, such as stickers and bookmarks, are eligible for 0% tariffs in participating countries. However:

• Local VAT (Often 20%), GST, or other consumption taxes may still apply.
• Customs processing or handling fees may be charged by your local authority.

GCC Countries

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE

• Orders shipped to Gulf Cooperation Council (GCC) countries are subject to import duties and taxes, including a standard 5% customs duty on most goods.
• Additionally, Value Added Tax (VAT) may apply, typically at a rate of 5%, depending on the country.

These charges are determined by the local customs authority in the destination country and are not included in the price of your order at checkout.

NOTE: As of January 2025, the United Kingdom and the Gulf Cooperation Council (GCC) are actively negotiating a Free Trade Agreement. The sixth round of negotiations concluded in February 2024, with both parties committed to finalising a comprehensive and modern agreement. We are closely monitoring the progress of these negotiations and will keep our customers informed about any developments that may benefit your shopping experience with us.

International Destinations

For countries outside the EU, USA, GCC or CPTPP regions:

• Import duties, VAT, and handling charges are determined by your local customs authority and are the customer’s responsibility. Please check your local government website before ordering.
• Failure to pay these charges may result in the package being returned to us. Additional postage costs for reshipping will be covered by the customer. Refunds of postage are not offered in this respect.

If you need any help or are confused at all by this information please contact us at hello@boxedboutique.com

NOTICE: By placing an order with Boxed Boutique, you acknowledge and accept that you are solely responsible for any import duties, taxes, or customs fees imposed by your country’s customs authorities. Please consult with your local customs office or tax authority for detailed information.